Phase 1 – STRATEGY. We started with the quick-scan of several warehouses and then continued with workshops for management to describe target cross-docking scenarios (pre-allocated and break bulk). As the result we delivered operations framework and the proposition of IT-solution.

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Phase 2 – CORE MODEL. When IT solution supplier was selected, we embedded key processes of the first warehouse into a core WMS model, which included various ways to manage cross-docking operations and specific processing of over-sized items.

Phase 3 – INTEGRATION OF IT-OPERATIONS. During the roll-out of the IT-solution we decided to create customer-dedicated team. Such step ensured knowledge consistency and helped us to rapidly deliver evolutions with transparency of actions. Our next goal was to build dedicated support team and ensure that all incidents are managed within one Ticketing system. We established direct interface with warehouse operators, drastically reduced response time and improved service level.

Phase 4 – DARK STORE. The e-commerce was booming and the decision to develop new model for dark stores was taken. We based this model on the configuration created to support back-end retail operations, however it was necessary to add specific packaging process and modified management of returns. Company introduced 2 dark-store formats: stand alone facility and add-on to existing stores.

Phase 5 – WAREHOUSE AUTOMATION. Due to the strong growth of the business, our client decided to implement automation for central warehouse. Vanderlande's ADAPTO system became mechanical heart of the warehouse. Our dedicated team configured hybrid solution to ensure the complete integration of the human and automated processes. The team played central role in interfacing customer requirements and Vanderlande knowledge.

Phase 6 – CONTINUOUS IMPROVEMENT. For such kind of project a clear governance model is required. It not only guarantees smooth implementation of solution evolutions, but is also mandatory to properly manage and implement decision. New collaborators were integrated through a visit of the warehouse to clearly understand the context from day one. Such an approach also helped to establish strong human connection between teams.